Japanese Associate - J-K Network Manpower Services - Jobs in the Philippines, Job Search & Job Opportunities

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Japanese Associate
Posting Period:
2018/05/09 - 2018/08/09
BPO
Ortigas
P 53,000 – P 60,000
Responsibilities:
This company has a long history of over 45 years experience in outsourced services. Originally established in Japan, and since then we’ve expanded throughout Southeast Asia and the rest of the world. We currently have 102 operating centers across 14 countries, supporting 23 languages and over 800 clients worldwide. Our solutions cover 31 countries, including Japan, China, South Korea, North America, Western Europe, and the ASEAN region.

-Filipino who can speak, read, and write Japanese
-JLPT N1, N2, N3 (certificate is not required)
-Associate to Sr. Associate will handle customers concerns through phone and email.
-Bachelor’s degree preferred
-Working knowledge of fundamental operations of relevant software, hardware and other equipment
-Knowledge of relevant call tracking applications
-Knowledge and experience of customer service practices
-Related experience and training in troubleshooting and providing help desk support
Requirements:
-Respond to requests for technical assistance in person, via phone, electronically
-Diagnose and resolve technical hardware and software issues
-Research questions using available information resources
-Advise user on appropriate action
-Follow standard help desk procedures
-Log all help desk interactions
-Administer help desk software
-Redirect problems to correct resource

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