Japanese Service Helpdesk (Bilingual Account) - J-K Network Manpower Services - Jobs in the Philippines, Job Search & Job Opportunities

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Japanese Service Helpdesk (Bilingual Account)
Posting Period:
2017/08/09 - 2018/02/09
IT/BPO Company
Quezon City
Negotiable
English, Filipino, Japanese
Responsibilities:
• Handle inbound, and / or outbound, and / or non-voice transactions with Japanese customers
• Responsible in providing level 1 technical support
• Identifying the cause of reported issue
• Record and update the status received by the resolver groups
• Callback the user and confirm resolution
Requirements:
• Filipino - Japanese
• Filipino who can speak, read and write Japanese
• JLPT N1, N2, N3 level
• With Good English communication skills
• At least Sr. High School graduate or 2 years in college
• Customer Service experience is a plus

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